Frequently asked questions
One Africa Music Fest are produced for the enjoyment of all those persons who attend. The licence for each fest is granted under strict conditions of attendance and public safety, prevention of disorder and prevention of public nuisance. Any person who disrupts the fest under any of the below sections will leave themselves liable for eviction from site. The decision as to the eviction will be at the discretion of the Eviction Team following advice from fest security staff and line managed by the Security Co-ordinator.
Persons will be liable for eviction under the following circumstances:Entering or being onsite without a ticket or relevant pass/wristband Unacceptable, disruptive or anti-social behaviours** Having been arrested or cautioned in connection with a criminal offence, pending or post hand-over to the Police.
**Unacceptable behaviours that can lead to eviction includes:1. Illegal activity; 2. Breaching the terms and conditions of entry; 3. Failing to submit to a search upon entry to the site; 4. Offensive behaviours; 5. Throwing hard objects in the direction of people; 6. Encouraging others to behave badly by incitement; 7. Preventing our security or emergency services reacting to a situation; 8. Committing a criminal offence but not arrested by the police; 9. In possession of unlawful drugs; 10. unofficially selling alcohol, tobacco, counterfeit or any unauthorized goods Ticket touting; 11. Any other behaviours that leaves the Music Fest Director open to prosecution or is not conducive to maintaining a safe event. 12. All evictees will be processed via an onsite Eviction Team and their wristbands will be removed to prevent them re-entering the fest. 13. All persons presented for eviction by security will be interviewed by the Eviction Team who are independent from security and their details will be recorded in a database with their full personal details, a photograph (with consent), date and time and the reasons for eviction. 14. All evictees will be able to make a free telephone call if they do not have a mobile phone in order to contact members of their group and/or family. 15. Evictees will need to phone a friend on site to collect their belongings before their eviction as they themselves will not be permitted back into the event to find them. Upfront and Personal Global Management Consultants will not be responsible for ensuring that they leave site with their belongings. 16. Evictees will receive a letter detailing the eviction process and details of onward transportation. 17. Evictees are normally evicted from site via the public transport hub / taxi rank. Evictees are liable to receiving a life time ban from purchasing tickets or working / volunteering for any One Africa Music fest and Upfront and Personal Global Management Consultants events.
www.oneafricaglobal.com (the "Website") is owned and operated by Upfront and Personal Global Management Consultants ("our", "us" and "we"). We're a company registered in the UK, US and Nigeria. Our registered offices are at: UK Office: 39 Kay Road, London SW9 9DF Tel: +44 795 838 9983, USA Office: 801 Franklin Avenue, Brooklyn, NY 11238 Tel: +1 718-514-1710. Nigeria Office: Block B6, Flat 102, 1004 Estate, Victoria Island, Lagos RC:769743 Tel: +234 803 388 6638, +234 803 718 4205. You can contact us by email at: email@example.com
1 INTRODUCTION1. Protecting your privacy as a user of the Website is important to us and we strive to keep all information relating to you confidential in accordance with this statement. As part of the normal operation of our services you may voluntarily provide us with information about yourself ("Personal Data"). The purpose of this Privacy Statement is to explain what Personal Data we collect about you, how that Personal Data might be used and how we protect your Personal Data and privacy. 1.2 We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments please contact us via Help. If you (as a member) wish to correct, update, amend or remove any information we hold about you, you may also use the "Edit" section when you are logged in. We may charge a small fee towards the cost of administering any request you make.
2 WHAT DATA DO WE COLLECT AND HOWNon-members 2.1 If you are merely visiting the public areas of the Website, we do not collect any Personal Data about you. However, we may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of Personal Data. This information is only used in aggregate form to analyse, manage and develop the Website and is not linked to any individual. Members 2.2 If you are a member of the Website we will collect and hold Personal Data about you when you apply to become a member or have VIP treats. The Personal Data collected by us will include your full name, password, e-mail address, date of birth, gender, country of residence, postcode and your mobile telephone number. From time to time you may also provide other Personal Data which we need to provide you with the service you request, such as your credit card details, other information about yourself, your preferences or your experiences.
3 HOW DO WE USE MEMBERS' PERSONAL DATA?Services 3.1 We will use all Personal Data for the purpose of providing you with the services you have requested in accordance with the Conditions. Marketing 3.2 From time to time, we may use your Personal Data to let you know about other services and products that we or our associated companies provide, special offers and also to provide news about our business. This will be in accordance with the preferences for Wireless Festival updates which you have registered with us. You may amend your preferences at any time in accordance with clause 1.2 above. Legal requirements 3.3 We reserve the right to access and disclose Personal Data to comply with applicable laws and lawful government requests or requests by the police investigating suspected illegal activities, to operate our systems properly or to protect ourselves or other the Website users. We also reserve the right to disclose Personal Data to third parties if a complaint arises concerning your use of the Website, and that use is deemed by us to be inconsistent with the Conditions. Public Forums 3.4 The Website may make available chat rooms, forums, message boards, and news groups. Please remember that any Personal Data that you disclose in these areas of the Website becomes public information and you should exercise caution when deciding to disclose any information on them. 4. HOW DO WE PROTECT MEMBERS' PERSONAL DATA? 4.1 When you input any Personal Data into the Website or request services from us, we use appropriate physical, electronic and managerial security measures to try to prevent that Personal Data from being accessed by unauthorised persons and to ensure that you may input Personal Data safely. This means that sometimes we may ask for proof of identity before we disclose Personal Data to you.
6. SALE OR MERGER6.1 If the Website is sold to or merges with, or if our business is sold to, merges with or enters a joint venture with another company not owned by Upfront and Personal Global Management Consultants, you should expect that some or all of the Personal Data collected from the Website may be transferred to the buyer/surviving company. If so, we will seek to obligate the other company to use any Personal Data transferred by the Website in a manner consistent with this statement, but we cannot guarantee that we will be able to impose that requirement or that the acquiring company will comply.
7. THIRD PARTIES7.1 From time to time we may enter into a special relationship with another company that is not owned by us to provide additional features on the Website. As a result of these special relationships, the Website may sometimes feature co-branded micro sites or webpages, for example, a page with our name and TicketMaster's or Eventbrite’s name. 7.2 You should look for a specific privacy statement on any such co-branded page. Any Personal Data that you provide when signing up on one of these co-branded pages may be shared with our third party partner in accordance with the privacy statement on that page.
8. CONSENT8.1 By accepting the Conditions or by using the services on the Website, you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of the Website service in accordance with the Conditions. 8.2 You agree that your Personal Data may be transferred to countries outside the European Economic Area for the purposes described above to countries which may not provide legal protection of Personal Data equivalent to the level of protection within the United Kingdom, United States or Nigeria. 8.3 If you do not wish your Personal Data to be used in the manner set out in this Privacy Statement or the Conditions please do not use the Website.
9. CHANGES TO OUR POLICY9.1 This Privacy Statement is subject to change at any time. We encourage you to review the Privacy Statement regularly for any changes. We will use Personal Data in accordance with the Privacy Statement under which that Personal Data was collected. 9.2 This Privacy Statement is part of the Website Terms and Conditions (the "Conditions") and all defined terms shall have the same meaning as those in the Conditions. We welcome your questions and comments about privacy issues and the design of the Website. Should you have any comments or a complaint about how we are using your Personal Data, please use Help. If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact our customer services at; USA Office: 801 Franklin Avenue, Brooklyn, NY 11238. UK Office: 39 Kay Road, London SW9 9DF. Nigeria Office: Block B6, Flat 102, 1004 Estate, Victoria Island, Lagos. You may also email us at firstname.lastname@example.org"
TERMS AND CONDITIONS"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket. "Event" means the event to be held at the Venue in respect of which You have bought this Ticket. "Terms" means these terms and conditions. "Ticket" means any ticket or wristband (as applicable) for You to attend an Event. "Venue" means the venue where the Event is held. "We" means Upfront and Personal Global Management Consultants and "Us" and "Our" shall be read accordingly. "You" means you as the holder of this Ticket and "Your" shall be read accordingly. These Terms and Conditions incorporate, and should be read in accordance with Our full terms and conditions of booking and any Venue and/or Agent terms, conditions and regulations, which You can obtain from the Venue and/or Agent. In the event of inconsistency, these Terms and Conditions prevail to the extent of the inconsistency. Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions. Tickets are personal revocable licences and shall at all times remain Our property and subject to these Terms and Conditions. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. The Event is not suitable for young children. Children under 5 (Aged 4 or below) are NOT permitted. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times. Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at email@example.com You must retain this Ticket on Your person at all times during the Event. Duplicate Tickets will not be issued in any circumstances. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Where necessary, We reserve the right to make alterations to the published Event or programme. Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased plus booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees). If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event. 13. You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions. You may not re-sell or transfer a Ticket if prohibited by law. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event. You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package (“Ticket Package”) and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour. PLEASE SEE EVICTION POLICY ON THE EVENT WEBSITE. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event or is one of the items not permitted in the Venue as listed on the Event website. Without limitation, the following may not be brought into the Venue: animals (except for assistance dogs); Any recording or transmitting equipment (including professional cameras with lenses of 6 inches or more); pyrotechnics or fireworks; Distress flares & flares; smoke bombs; laser pens; flags on poles; glass containers; items which may be regarded as weapons; illegal substances; legal highs (Inc. nitrous oxide); tables; chairs of any sort, including stools, floor seating and shooting sticks; barbeques and any kind of cooking apparatus; gazebos and parasols. Food hampers/cool bags/boxes; alcohol; large (golf) umbrellas; Bicycles, scooters, roller skates; drones. You may bring snacks and soft drinks to the event for your own consumption provided that any soft drinks are held in unopened and sealed plastic or paper containers with a capacity of 500ml or less. Food and drink will be available for purchase at the event. Our partnering brands will be in place for all alcohol sales on site. You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers or the prevention of crime. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event. The advertised artist or artists may be subject to change at the sole discretion of the organizers. The organizers simply guarantee a production which shall include performances by several named and unarmed artists in the advertised music genre. The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather. Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.
www.oneafricaglobal.com (the "Website") is owned and operated by Upfront and Personal Global Management Consultants ("our", "us" and "we"). We're a company registered in the UK, US and Nigeria. Our registered offices are at: UK Office: 39 Kay Road, London SW9 9DF Tel: +44 795 838 9983, USA Office: 801 Franklin Avenue, Brooklyn, NY 11238 Tel: +1 718-514-1710. Nigeria Office: Block B6, Flat 102, 1004 Estate, Victoria Island, Lagos RC:769743 Tel: +234 803 388 6638, +234 803 718 4205. You can contact us by email at: firstname.lastname@example.org .
The Website is provided for the benefit of global residents who are over the age of 16. If you are not a resident in either of the United Nations and over the age of 16 or do not agree to be bound by the Conditions, you may not use or access the Website and we will have the right to restrict or prevent your access to the Website. If there is anything that you do not understand please feel free to email any enquiry to us at info@ oneafricaglobal.com .
1 YOUR OBLIGATIONS
1.1 You will not
(a) use the Website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws;(b) upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms, robots, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; (c) Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Website or its contents, including with respect to any CAPTCHA displayed on the Website. Operators of public search engines may use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. We may revoke this exception at any time; (d) Use any automated software or computer system to search for, reserve, buy or otherwise obtain tickets, promotional codes, vouchers, gift cards or any other items which may be available on the Website from time to time, including sending information from your computer to another computer where such software or system is active; (e) Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; (f) Access, reload or refresh transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three-second interval; (g) Request more than 1,000 pages of the Website in any 24-hour period, whether alone or with a group of individuals; (h) Make more than 800 reserve requests on the Website in any 24-hour period, whether alone or with a group of individuals; (i) Use the Website in a manner which may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); (j) Create or publish a hypertext link to any part of the Website or attempt any unauthorised access to any part or component of the Website; and (k) Alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose.
1.2 You agree that in the event that you have any right, claim or action against any end user of the Website arising out of that end user's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
2 OUR RIGHTS
2.1 We reserve the right to:
(a) Modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or(b) Change these Conditions from time to time. Your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website; and/or (c) Monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints relating to the Website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
2.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website because of a failure, suspension or withdrawal of all or part of the Website for any reason.
3 YOUR PERSONAL DATA
4 LINKS TO OTHER WEBSITES
We may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
We take our responsibility for making accessible web content and software seriously. The Website is committed to ensuring accessibility for people with disabilities and to meeting current accessibility standards, including those defined by the W3C's Web Content Accessibility Guidelines. Many Internet users with disabilities find websites difficult to use simply because of the way they are designed. The Website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.
6 LIMITATION OF LIABILITY
6.1 Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.6.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free video downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade. 6.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. 6.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law. 6.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. 6.6 Subject to clause 6.7, we will not be liable in contract, tort (including, without limitation, negligence) or otherwise for: (a) any economic losses including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect or consequential losses, howsoever arising and; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. 6.7 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or any liability in the tort of deceit.
7 INTELLECTUAL PROPERTY AND RIGHT TO USE
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.7.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, broadcast, sell, licence, commercially exploit or create derivative works of such material and content. 7.3 Except for personal data, any information you submit to the Website, whether by way of comment, any chat room function or otherwise, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Conditions.
8.1 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.8.2 These Conditions (as amended from time to time) contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior written or oral agreement between us relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions. However, nothing in these Conditions purport to exclude liability for any fraudulent statement or act. 8.3 The Conditions will be exclusively governed by and construed in accordance with the laws of England whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. The Website is controlled by us in England.
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